Engaging a Virtual Assistant

 Virtual Assistants are increasingly needed in today's busy and dynamic society. Remote working has made it possible for both organizations and individuals to engage VAs from any part of the world. We provide our clients with trained VAs proficient in digital and tech skills. Let us walk you through what to expect from us as service providers.

Our trained VAs are competent in the following roles:

1. Administrative Officer

2. Research and Surveys

3. Marketing & Sales

4. Copywriting

5. Data Analyst

6. Tech project management

7. Video Editing and Graphic design

8. Socia Media Manager

9. Soft ware testing

10. E Commerce Logistic Tracking and fulfilment

11. Customer Relations (CRM)

12. Data Entry

We've three(3) categories of skilled virtual Assistants:

1. Basic level 2. Intermediate level 3. Advanced level

At a basic level, a Virtual Assistant is proficient in the following:

  • Appointment scheduling 
  • Data Entry (Google Excel sheet)
  • Use of Microsoft Office 365(PowerPoint, Excel,Word)
  • Google Suite(productivity tools)
  • E-mail marketing(cold emailing)
  • Customer Support(cold calling,customer care)
  • Meeting scheduling
  • Travel Itineraries and bookings
  • Copywriting( Articles, business letters, proofreading, sales script, typing skills)
  • Direct Message management
  • Soft skills(communication,problem solving)
  • Organizational and workflow skills
  • Time management
  • Calendar Management
  • Google Translate for language barrier
At the Intermediate level, a Virtual Assistant is proficient in all basic skills and the following:
  • Project Management 
  • Research and survey work
  • Video editing(Capcut,in shot)
  • Graphic design(Canva, runway,adobe photoshop)
  • Bookkeeping(simple accounting)
  • Social media management
  • Website Maintainance
  • Digital Marketing (Apollo extension, sales force, etc)
At the Advanced level, a Virtual Assistant is proficient in all intermediate skills and the following:
  • IT Support and techy roles(data analysis, cybersecurity,programming,)
  • Advanced Video Editing(da Vince resolve)
  • Web application management
Engagement Categories
Full-time, Part-time, and freelance

Engaging a virtual assistant on a full-time basis means you'll be negotiating payment based on working hours, and the number of days of engagement in a week.  Part-time and freelance are based on hourly payment and the number of days you want engagements.

CALCULATING FEES
Hourly fees
Starting from 5$

Full-time and freelance fees
Sample Calculation
5$ x 5 hours x 5 days =125$ for 5 days in a week
Note: 
PAYOUT is weekly
We accept payment in these currencies (Dollar, Euro, Naira)
Payment is also negotiated monthly.


Our payment Policy
First-time clients are given the liberty to pay at the end of the first engagement to build trust. After which subsequent payments will be made before engagement.

Job satisfaction policy
Clients can request a change of Virtual Assistant if not satisfied with the work done.

Dispute Resolution 
Any dispute that arises our support team will professionally handle it. Contact support via E-mail on our website. Some of the most common disputes are:
  • Payment
  • Time zone management
  • Job satisfaction
  • Attitude and workplace mannerisms
  • Language barrier
  • Work conditions (internet connection issues, power outage)
Simulating An Engagement
Understanding the roles involved as clients, helps us to serve client's interests. In a typical engagement scenario, the client upon request briefs us on what they want to accomplish. We'll work with a client's budget and factor in time zones, working days, and hours. To help us provide the appropriate Virtual Assistant for the client. The virtual assistant set up a workstation and fully informed what to expect from the client. We then conduct a virtual onboarding session where the client and virtual Assistant meet to talk more about the work plan, goals, and itineraries. The client will tell the virtual assistant what needs to be done within the stipulated time of engagement. A virtual assistant when engaged must remain at work except when the need to use the convenience or restroom arises, and must not exceed 10 minutes.
 
Best Applications and mediums to correspond with your VA as a client:
  • E-mails
  • WhatsApp
  • Telegram
  • Skype
  • Zoom
  • Microsoft Teams
  • Social Media DMs
  • Slack App
  • LastPass (password manager)
  • Loom App (training your VA)
  • Voxer (voice notes)
  • Google Drive, Microsoft OneDrive(file management on the cloud)
  • Trello, Asana App (Project Management tools)
  • Evernote, Todoist App (Task management tools)
  • Quickbooks, FreshBooks (managing invoices and expenses)
  • Hootsuite, Buffer (Social media management task)
  • HubSpot, Salesforce (managing customer relations)
  • Google Calendar, Microsoft Outlook Calendar (calendar/scheduling tools)
  • Gmail, Outlook (Email management tools)
  • Microsoft Office Suits, Google Workspace (Document and Spreadsheet tools)

To Request a Virtual Assistant kindly follow the steps below:

​1. Get in touch with our representative via the chat button on our website, call, or send an E-mail. Our contact details are provided below.

​2. State the peculiar remote tasks you want to be performed.

​3. We'll get in touch with you to finalize on terms of service delivery.

connectarenasuport@gmail.com  +2347050829267 (WhatsApp)  Visit Our Platform


Kindly leave us a comment, so we can get in touch.


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